Exhibit Hall (as of 4/17/2014)
- Amcom Software
- Eaton Wright-line
- Emergency Callworks
- Micro Strategies
- New Jersey Office of Telecommunication Services
- New World Systems
- Office Business Systems, Inc.
- Russ Bassett
- Voiance Language Services
- VPI – Voice Print International
- Xybix Systems
Pre-conference Workshops – Tuesday April 22 (attend one or both)
Quality Assurance – “Plan – Do – Check – Act!”, 9am – 12pm
This workshop will provide attendees with an overview of the Quality Assurance / Quality Management of an Emergency Communications Center. It will cover researching key elements in the operation and how to identify trends. Attendees will research and create metrics and resources to establish benchmarks. During the session, attendees will create tools to collect data, measure and report performance. In addition, attendees will be provided with concepts and research to provide initial, remedial and ongoing education. All of these elements are needed for a Total Quality Management System.
This will be a hands-on workshop and attendees must be willing to participate.
Speakers: Albert J. McNally Jr., Communications Manager
“Achieving Accreditation for the Communications Center”, 1pm – 4pm.
The Rodgers Group LLC – PO Box 831 Island, Heights, New Jersey 08732
Cost is FREE for paid full conference (2 day) attendees, $50 for paid 1 day conference attendees.
YOU MUST REGISTER FOR THE WORKSHOP IN ADVANCE.
Seating is limited and on a first-come, first serve basis
Click here or on grid to print schedule